CUSTOMER EXPERIENCE

Helpful Information for a Better Heating Season

From ordering and delivery timing to payment options and energy-saving guidance, Premier Energy makes it easier to understand your service and keep your home comfortable.

PLAN WITH CONFIDENCE

What Premier Energy Customers Should Know

These quick details cover the most common questions about ordering, delivery amounts, payment methods, and account access.

Minimum Delivery

The minimum heating oil delivery is 125 gallons.

Payment Options

Debit cards, credit cards, cash, and checks are accepted.

Ways to Order

Order online, call 860-693-6481, or email office@premierenergyct.com.

WHAT OUR CUSTOMERS SAY

Real Experiences from Premier Energy Customers

I received a call today from Stephen Martel. Stephen was delivering oil to my daughter’s house and not having her number handy Stephen called me to let me know it appeared her gas grill was too close to her house and he was concerned for her safety. More than an oil company, A True Family oriented business. Thank You!!!

- Chris Corso

Have to give a shout-out to Premier Energy. Somehow ran out of oil and the owner offered to drive out at 11PM on a Saturday night to fill us up and restart our furnaces. Very happy with their customer service, pricing, and the way they run their business.

- Amarnath Polepalle

Shout out to Steven @ Premier! We woke up on a sunday, no oil and no heat. He had us up and running within the hour thanks again!

- P. Samuels

In November 2023 we did a lot of research to pick a new home heating oil company. There’s a lot of options in the Torrington area but Premier had by far the best reviews, and lowest oil prices. I also liked that they were a small family-owned business.
We’ve been using them for auto delivery ever since and I’ve been impressed by the knowledgeable office staff and friendly delivery drivers. Fast forward to today, March 2026. With oil prices fluctuating daily due to the war in Iran we were checking our credit card and noticed that we were billed $50 less than what the driver’s written ticket said we owed. We called and were told it was because the price of oil actually went down during the day, and they billed us the lower amount. They didn’t have to do that, we would have never known. But they now have a customer for life (or as long as we still have oil heat). These people are the best!

- Matt Pedroso

These guys are great we’ve been using them since we moved up here. Awesome owners and staff. Had a miscommunication when the weather was bad here but the owner personally delivered oil himself the next day even though we were outside of the service area for that day. We recommend them to everyone.

- Sue D

I highly recommend Premier Energy, a local and family-owned oil company, located in Canton, CT. They struck me with their superb service and great prices. Their staff are genuinely friendly, always honest and ready to assist. They’ve helped me out with my oil needs when I’ve been in a bind more than once, and what’s even better is that they don’t charge an arm and a leg to do so like other places. It’s rare to see such dedication to serving your customer base and customer service in general these days! Premier’s five-star ratings speak volumes and they are the real deal! Check them out if you’re looking for home heating solutions. They won’t disappoint!

- Reina Pereira

ENERGY-SAVING GUIDANCE

Use Less Energy Without Sacrificing Comfort

Simple improvements and regular maintenance can help your heating system operate more efficiently and may reduce seasonal fuel usage.

Improve attic, wall, and basement insulation
Seal drafts around windows and exterior doors
Use a programmable or smart thermostat
Keep vents, radiators, and registers unobstructed
Schedule regular heating-system maintenance
Monitor your tank and avoid emergency run-outs

WEEKLY DELIVERY SCHEDULE

When Should I Expect My Delivery?

Premier Energy follows a regular weekly delivery pattern by town. Your actual delivery date may vary based on weather, demand, routing, account status, and operational needs.

Will-call customers should place an order when their tank reaches approximately one-quarter full to allow adequate scheduling time.

Day	Typical Delivery Areas
Monday	Canton, Collinsville, Simsbury/Weatogue, Granby, Avon, Tariffville
Tuesday	New Hartford, Barkhamsted, Riverton, Hartland, Winsted, Colebrook
Wednesday	Torrington, Burlington, Harwinton, Unionville, Farmington, Bristol
Thursday	Canton, Collinsville, Simsbury/Weatogue, Granby, Avon, Tariffville
Friday	New Hartford, Barkhamsted, Riverton, Hartland, Winsted, Colebrook

FREQUENTLY ASKED QUESTIONS

Helpful Answers for Premier Energy Customers

Review the information below or contact our office for help with a specific account, delivery, or service question.

How can I place an order of oil to my house?

There are several ways to order. Place an order online, call Premier Energy at 860-693-6481, or email office@premierenergyct.com.

What is the minimum delivery amount?

Premier Energy’s minimum heating oil delivery is 125 gallons.

What payment methods are available?

Premier Energy accepts debit cards, credit cards, cash, and checks.

How can I reduce my heating oil costs?

Schedule regular heating-system maintenance, use a programmable thermostat, seal drafts, improve insulation, and monitor your fuel level so deliveries can be planned efficiently.

What should I do if my heating system is not working efficiently?

Confirm the thermostat setting, make sure vents and registers are unobstructed, and check that the system has power. If the issue continues, schedule a professional inspection.

How often should I schedule heating oil delivery?

Delivery frequency depends on household usage and tank size. Will-call customers should generally order when the tank reaches approximately one-quarter full. Automatic delivery customers have deliveries scheduled using estimated usage and weather conditions.

Ready to Schedule Your Next Delivery?

Order online anytime, call our office, or sign in to your account to manage your Premier Energy service.